Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

FAQ

What Shipping Methods Are Available?

We offer Insured Shipping and Regular Shipping methods from Canada Post.

When you select Insured Shipping as an option upon checkout, your package is marked as a guaranteed delivery. Insured Shipments will require a signature. If you do not receive your package, a credit will be issued for the full amount of your order.

Please note Insured Shipping is only offered as a paid add-on to your order.

Shipping Insurance will provide a guaranteed delivery due to Postal Service Failures. Signature will be required as parcel will be delivered to door in person. Not available for PO boxes.

How Long Will it Take To Get My Package?

If we receive your order and payment by our 9am PST cutoff time, your order will be shipped the same business day. If we receive your order and payment after 9am PST, your order will be shipped the next business day.

Once your order has been shipped, it will take 2-3 business days for your package to arrive.

How Do I Track My Order?

You may track your order through:

Track your Order

How Do I Send an Interac E-transfer?

Use your online banking or credit union to send an Interac e-Transfer to us. It will only take a few minutes to do this and it’s safe.

How Should I to Contact if I Have Any Queries?

If you have any questions or concerns, feel free to contact us through our email: [email protected]

Or you may contact us on our live chat customer support during our support hours!

What happens once my payment has been sent to you?

Once the payment is sent, it may take up to 60 minutes for us to receive the payment during business hours. If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email and send you a tracking number once the order has been shipped out.